![]() ![]() In the case of Sh-cluster it means a rolling restart of the sh. Provide the splunkd port number and Splunk user name and password when prompted.Īfter the script has successfully finished, the Global group is created in the kvstore. $SPLUNK_HOME/bin/splunk cmd python itsi_reset_default_team.py Run the following command on any search head in your ITSI deployment: use the manual script to create the missing global team. In your case, some SH may have timeout during the rolling restart, or the captain took too long to shutdown and restart.Īs a consequence, another shpeer took over and became captain, but as it was already restarted, it did not run the global team creation script.Īs you have no team available, the rest of the migration fails for permissions reasons, and the UI is only partially working. then trigger just after the first-install/migration script to setup the rest of ITSI collections in the kvstore one it restarts, it triggers the ITSI scripts to create the "global team" object in the kvstore the original shcaptain is the last one to restart ![]() trigger rolling restart after pushing the apps from the deployer The answer is in the question, you encountered a problem with the SHcluster restart order, and it caused the ITSI migration script to not run on the SHcaptain first as expected. 15:29:22,976 ERROR Migration failed from version:None, to version:3.1.2 See for instructions on how to resolve this issue.įile "S:\splunk\etc\apps\SA-ITOA\lib\itsi\upgrade\itsi_migration.py", line 3269, in run_migration ITSI will not work properly until the Team settings are imported. I also see errors on some peers about sh captain not ready.Įxample : 15:29:22,979 INFO Enable UIĮxception: Failed to import Team settings. upgrading ITSI on version 2.6 on a search-head cluster, to 3.1. I checked, there are no teams in my ITSI (in the manager or in the kvstore collection) I encountered problem with ITSI each time I tries to upgrade or install a new deployment. That one of the shpeer tried to start the install/migration but failed because of permissions of "teams" missing. The first controls when a Splunk On-Call incident should be created. You have Splunk ITSI episodes being created in ITSI from Splunk Observability Cloud alerts, so now you want to create two episode monitoring correlation searches. Looking in the logs, I see in index=_internal source=*itsi_migration.log* Configuring ITSI correlation searches for monitoring episodes. Usually when a problem occurs, the symptoms are : ITSI panels not loading, permissions issues, and nothing in my configure > services and teams even for my admin user. installing a new 3.0.0 or 3.1.2 on a search-head cluster.Įach time I push the ITSI bits from the deployer and wait for the sh rolling restart. upgrading ITSI on version 2.6 on a search-head cluster, to 3.1 U'component': u' encountered problem with ITSI each time I tries to upgrade or install a new deployment. U'description': u'Found error in source=/Applications/Splunk/var/log/splunk/itsi_searches.log and host=akompotis2mbp15', U'orig_raw': u' 15:04:59,726 ERROR Service (serviceid=change_handler_test_service1234_key_12345) does not exist in kv store', U'source': u'Test Correlation Search - c09aeb1c-b271-4a5d-b76e-a7850c0c9e5a', Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms. U'drilldown_search_earliest_offset': u'null', U'Error found in /Applications/Splunk/var/log/splunk/itsi_searches.log', ![]() U'drilldown_search_latest_offset': u'null', ![]() In this example, it looks like the paymentservice is calling a third party API,, calling it twice then timing out. Using APM you can also click into the trace ID to view the exact back end trace generated. You can see that paymentservice is experiencing some latency. U'orig_sourcetype': u'itsi_internal_log', Clicking on the APM link takes you to the service map. ![]()
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